Use code 'sweet16' for 20% off 16 oz cups

FAQS

** Please note: We are still fully operational and shipping during COVID-19, however there may be delays in response and delivery times. **


Shipping and Delivery

How much does shipping cost?

Shipping costs are calculated at check out and is dependant on your location and post code.


How long does it take for my order to come?

Depending on your location, shipping may take anywhere between 2-7 working days.


Oops I have put the wrong shipping address?

That’s okay! Please email us directly, as soon as you can with your order number. If your items are not yet sent out, we can update it your address in the system. We pride ourselves in customer experience, so please always get in touch. 


Can I track my order?

Yes, you will receive an automatic email with your tracking information once you complete your order. If you do not receive this email, please email us and we can happily provide this information for you.


Can I change or cancel my order after it has been processed?

If you email us immediately and your order has not yet shipped, it is possible to change your order. If your order has been shipped you will need to wait for it to be delivered and follow the relevant steps to have the item exchanged or refunded.


Returns and Exchanges

What is our Returns & Exchange Policy?

A request for an exchange or return, must be submitted within 14 days of receiving your order. 

To initiate a return or exchange, please contact us directly for instructions to send your order back to our warehouse. Please note that any extra shipping charges will be at the expense of the customer. All returned item(s) must be in perfect, unused condition and in their original packaging. Any items that appear to have been used, or altered in any way will be refused. Once the returned item(s) have been approved, a refund or exchange will be processed within 14 days. 

NOTE: During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only. 


Can I exchange for different sizes or colours?

Yes, please see above. If the exchanging item is of less or higher value you will be charged accordingly in the exchange transaction.


What is SoL's Warranty policy?

If you have received a product with a perceived factory fault, notify us within 14 days of receiving your order with photographic evidence to initiate a replacement claim.   

Product Questions

Can my SoL break?

SoL glasses are made of hand-blown glass – made by humans, not machines. This process provides a higher quality glass that is more durable than regular glass, however that does not mean they are incapable of breakages – glass is glass! 


Is my cup recyclable?

Absolutely, all elements of SoL’s products are recyclable. However, we always recommend contacting your local council for the correct way to recycle. 


Can I put my SoL Cup in the dishwasher or microwave?

Absolutely! All of our cups are designed to be dishwasher and microwave safe however our SoL bottle comes with a handy cleaning brush which we recommend using for the best care


What’s the silicone? How can I clean it?

Our silicon is 100% food grade and BPA free plant based material. Clean it with warm, soapy water, scrub it well. It is also dishwasher safe.


Can I put more than coffee in my cup?

Of course! Hot, cold, warm, freezing! Our cups can hold your acai smoothie, celery juice, soy mocha frappuccino! Whatever tickles your fancy.


Where can I buy my cup instore?

We have an amazing range of stockists. Contact us to find your closest store. 

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